> Recover abandoned checkouts in real conversations. Sellence engages each shopper personally on SMS, answers the objection and closes the order in the thread. Canonical: https://www.sellence.com/use-case-abandoned-checkout Title: Abandoned Checkout | Sellence Sales Journey, Abandoned Checkout # Recover Abandoned Checkouts With Real Conversations. Your hottest leads are the ones who reached checkout. The model follows up in real time, in a personal SMS that reads like a person wrote it. [Book a Demo](https://www.sellence.com/demo) See How It Works The Problem ## Most Shoppers Do Not Abandon Because They Forgot. They Abandon Because They Are Uncertain. Your current recovery probably looks like a static email, a generic discount, and a “complete your order” reminder. None of them ask the right question. What Teams Try First - 01 A static email hours later - 02 A generic discount with no context - 03 A reminder that just says “complete your order” A reminder cannot answer the question that stopped them. What the Model Does Instead - Detects checkout abandonment in real time - Sends a personal message: “want help picking the right size?” - Follows up 24 to 48 hours later based on what they said - Closes the sale in the thread, or hands it to your team with the full context How It Works ## Drop-Off to Recovery, in 6 Steps. 1. 01 ### Shopper drops off during checkout Cart abandoned, intent still warm. 2. 02 ### Sellence detects the drop-off A real-time signal off your checkout. 3. 03 ### The model sends a personal SMS Within 15 seconds, outside quiet hours. Reads the cart, asks the right question. 4. 04 ### Shopper replies with a question or objection Sizing, shipping, partner approval, whatever it is. 5. 05 ### The model responds in their language Helpful, and timed the way a person would time it. 6. 06 ### Follow-up continues until the sale closes Or hands off to your team with the full thread attached. Inside the Conversation ## The Cart Is Still Warm. The Question Gets Asked. An example of the shape of the thread: one question on the real doubt, one answer, one link. Illustrative thread. Fernwood Bedding is a placeholder name, the mechanics are the model’s. F Fernwood Bedding online Today Hi, it's Dana from Fernwood. You left a queen duvet in your cart, want help picking the right size? wasnt sure if queen fits a 60x80 bed It does. Queen is 90x90, so you get the overhang. Free returns if it doesn't work. ok good. do you ship to canada? Yes, 5 to 7 days, tracked. Want me to send the checkout link? yes pls Order placed. Day 0. Key Features ## 5 Things the Model Does That a Sequencer Cannot. - 01 ### Real-time detection Picks up drop-offs and messages within 15 seconds of the event, outside quiet hours. - 02 ### Follow-up that listens Reads each reply and adapts the next move. - 03 ### Product-aware responses Recommends bundles, compares SKUs, answers objections from your real catalog. - 04 ### Team handoff Brings a person in the moment a thread needs one, with full context attached. - 05 ### CRM and Shopify integration Slots into your existing stack. Reads orders, writes notes, closes the loop. Customer Result ## What This Journey Did for a Customer. 3× Particle replaced a static SMS flow with 1:1 conversations on abandoned carts and cold leads. 3x the conversions, results in 1.5 months, margins improved. [Read the Particle Story](https://www.sellence.com/use-case-particle) Reported customer result. Performance varies by journey and customer. Questions Teams Ask ## Before They Start an Abandoned Checkout Journey. **What if the shopper never replies?** The model reads silence. It tries a different angle, a different time, a different opener. If 3 attempts go nowhere, it closes the thread cleanly and tags the contact for re-engagement on their next signal. **Does it integrate with my checkout flow or Shopify?** Yes. Native Shopify integration, plus a direct connection for any custom checkout. We pick up the abandon event, the cart contents and the buyer's contact details, and start the thread within 15 seconds of the event, outside quiet hours. **Do I need to train the model myself?** No. The model arrives trained on the conversations that closed in your category. We tune the voice to your brand in onboarding, about a week, and run a 2-month pilot before you commit to anything beyond that. **How is this different from a cart-recovery sequence?** It carries memory across messages, decides when to push and when to wait, references the product in the cart, and hands the thread to your team at the right moment. A sequence does none of that. Start with One Sales Journey ## Real Conversations. Real Sales. At Scale. 30 minutes. We show you which ones a thread would have finished, and what it would have said. [Book a Demo](https://www.sellence.com/demo)